Why should I use the Fit to Fight mail order service?
What if I need pre-sales advice?
Which Payment Methods can I use?
What if I have problems ordering?
What if I do not receive my goods?
When is my credit card debited?
What happens if my card authorisation fails?
What risks are involved in buying online?
Is everything in stock?
What does Postage and Packaging cost?
What is your Returns Policy?
Do you acknowledge my order?
What is your Privacy Policy?>
Will I receive marketing mail?
What if my question is not answered here?
Why should I use the Fit to Fight mail order service?
Fit to Fight staff have many years experience of providing a quality mail
order service. Our products are offered for sale on a selective basis from several suppliers. We endeavour to supply only those products that offer good value for money combined with lasting quality.
What
if I need pre-sales advice
If you at all unsure of which products would be suitable for your particular usage and would like advice please do contact us first. Our contact details are at the bottom of every page.
Which
Payment Methods can I use?
Fit to Fight can accept MasterCard, Visa, Solo and Switch debit cards for online orders. If you place an offline order you will be contacted to arrange payment – this will usually be by cheque or postal order. Please make cheques payable to Fit to Fight, and post to: the address at the bottom of the page
What if I have problems ordering?
Common reasons for problems when pressing the order button are;
You are using an old browser that doesn't support secure online ordering (SSL
encryption).
You are browsing from behind a corporate firewall that will not allow secure
connections. Speak to the system administrator at your office. They will either fix the problem or you will have to order from another location. To check, point
your browser to https://www.microsoft.com/ if you cannot connect to the Microsoft secure server it is likely that one of the above faults apply.
What
if I do not receive my goods?
Normally, you should receive your goods within 15 working days, but please allow 20 Working days. If you do not receive your goods after this period of time, please contact us by phone and/or by e-mail, the details are at the bottom of every page, quoting your order number or post code and name. The order number was included in the e-mail you received when you ordered the goods from our shop. We will endeavour to resolve the issue
immediately.
When
is my credit card debited?
Your card will only be debited when the goods are ready for dispatch. An authorisation takes place when you place your order that guarantees the funds are available on
your card and that payment will be made to us. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.
What happens if my card authorisation fails?
If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the
details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not
authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.
What
risks are involved in buying online?
All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X25 network for authorisation and payment transactions. You are protected because the transaction was carried out
as 'Cardholder not present'. This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive
what you ordered.
Is everything in stock?
Most of the Items we offer for sale on this site are usually in stock. But if for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel the item from your order if it becomes discontinued. We remove any discontinued item from the website as soon as we receive notification to try and avoid this issue
altogether
What
does Postage and Packaging cost?
UK postage and packing is currently £3.50 for all orders under £30 and £7.50 for all orders £30.00 and over. Overseas deliveries at charged at cost.
What
is your Returns Policy?
We guarantee all of our products to be as described and free from defects. If however you receive a product that you feel is not as described, please email sales@fittofight.co.uk, within 14 days of receipt to arrange an exchange or refund.
Please quote your order number that can be found on your original email confirmation. We aim to replace any defective items. If this is not possible we shall issue a refund.
Exchanged items will only be sent after we have received the defective item back from you in the original condition it was sent.
Do you acknowledge my order?
All orders placed in any of the shops in the ishop shopping mall are automatically acknowledged by e-mail.
What
is your Privacy Policy?
We guarantee that we will not pass your details to any other company. All information received from you will be kept completely confidential and will not be disclosed to any other party.
These terms and conditions do not affect your statutory rights as a consumer.
Will
I receive marketing mail?
When you place an order we will add you to our mailing list. If you do not wish to receive marketing mail please e-mail us and we will immediately take the necessary action. Our system is designed so that a single click in a field on your
customer record will permanently remove you from the list.
What
if my question is not answered here?
Please contact us for an answer, we will then also add an entry here for the benefit of others.
